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Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Free Shipping for order over $60

About Label Printer Shipments

Delivery warehouses for American customers are located in New Jersey (U.S.), and Guangzhou(China). Delivery time depends on your location and warehouse inventory. We offer free shipping. All you need is to provide us with a correct street address (not a PO Box) and contact details when checkout.
Take a look at the table below of estimated transit time for ground shipments. We are not responsible for deviations from estimated transit times.

About Receipt Printer, Barcode Scanner, Mobile Computer/PDA Shipments

OTHER INTERNATIONAL ORDERS

We ship other international orders as well. Please contact our customer support team for current rates and availability.

email:support@munbyn.com

About Customs, Duties, & Taxes

When ordering from MUNBYN, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped except the United States may be charged import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be charged to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we can't control these charges and predict what they may be. Customs policies are different from country to country. For more information, contact your local customs office. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping Support

Our site is always available for whenever you want to upgrade your ride. That means your orders can be placed 24/7/365. However, if delayed delivery or out of stock, we will contact you. Our passionate customer support team is happy to help with any questions or concerns.

ORDER CANCELLATION 

If you contact us within 5 hours of placing your order it may be possible to cancel your order. This also applies for pre-order products. Please call us on  +1(323)530-9679 from 5:00pm – 6:00am PST (Monday to Friday) or email us at support@munbyn.com,  and we'll do our best to help.

RETURNS

We do not accept refund requests under the following circumstances

1. The logistics company (Fedex/UPS/DHL/USPS) has completed the delivery

2. Logistics package stolen

Please contact your local post office to resolve any of the above delivery issues.

If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 14 days after you received items. We are not able to provide an exchange or refund on any of our products that have been personalized. Refunds will be issued to your original payment method only.

Customers will handle the return shipment and shipping cost, and will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Please advise us upon receipt of your purchase if you wish to exchange an item/s. If you would like to exchange an item/s (not including items that have been personalized) please email support@munbyn.com with your order number, the item you would like to exchange and the item you would like to replace it with. Once we have received your exchange request, we will provide you with a RMA number which you will need to include with the item you are returning. 

Please note that all extra postage costs incurred exchanging or returning an item are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately. If you are returning a product for a refund your initial shipping fee can not be refunded. 

Please make sure your items are returned new, unused and with all tags still attached as any returns that do not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Exchanges received outside the above time frames will not be accepted. For all exchanges, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes that are incurred in the return of a product can not be refunded.

FAULTY ITEMS

Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at WWW.MUNBYN.COM take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to report, please make your request clear when contacting support@munbyn.com about the fault.

Returns of faulty goods must be returned to us within 14 days of being received by you. If you return an item to us because it is faulty, we will include with your refund the postage you paid when returning the item to us. 

We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Refunds or replacements will be solely at the discretion of WWW.MUNBYN.COM.