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FAQs

About Payment

(1) We accept Paypal, VISA, Maestro, Mastercard, American Express. Our payment methods are all securely verified, please rest assured.

(2) Credit Card Payment Rule:
①When your payment exceeds 1000 USD, in order to protect your payment security, according to the rules of credit card payment, the bank will require you to perform 3D verification. Please enter the verification code according to the steps patiently.
②When your payment exceeds 6000 USD, the credit card will not support payment. Please select PayPal payment or contact us for offline payment.

(3) If you have tried to pay several times and failed, please be sure to contact us.
WhatsApp: +86 17817881067
Email: order@munbyn.com 

About Shipment 

(1) Worldwide Shipping.

(2) Orders processed timely within 1-3 days after the payment verification.

(3) We only ship to confirmed Order Address. Your Order Address MUST MATCH your Shipping Address.

(4) All orders will be delivered within 5-15 days, although it can take up to 21 days if there are delays! However, you may receive your items much earlier than expected. All orders are shipped with a tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

About Warranty 

(1) Standard 18-Month Warranty: Free machine repairing and labor service

(2) Extra 6 Months Warranty: Extra $35 (Contact the service before ordering if you need)

(3) Extra 12 Months Warranty: Extra $45 (Contact the service before ordering if you need)

Product Using Support

* Select your product type and click the qusetion to see the answer.

General Questions

1. How do i track my order?
We've actually made this super simple! You can click here to see the status of your order.

2. How do i return something?
Please refer to our returns policy. Besides, munbyn.com cannot accept returned products that have been man-made damage.

3. How do i use a coupon code?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from< munbyn.com. Coupon code cannot be used for orders already placed.

4. What if the products I received is damaged or missing items?
Please refer to our returns policy. Besides, We cannot accept returned products that have been used or man-made damage.
You must report damage or missing items within 3 business days of receipt by contacting us at order@munbyn.com. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.

5. What happens if an item is on back order?
In rare cases, you have not received the products for more than 10 days. Please contact order@munbyn.com and we will deal with it immediately.

6. What forms of payment do you accept?
Our checkout page accepts Visa, Master card, Discover, American Express, and PayPal as forms of payment.



Have more questions? Please do not hesitate to contact us.

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